8:30 - 9:00 | Arrivals, Breakfast, Teas & Coffees
9:00 - 10:20 | Are you an Everywhere Brand?
Nico Beukes, Regional Vice President, Yext
Practical Ways to Improve Customer Experience
Martin Newman, Founder & Chairman, Practicology
The Competitive Edge: Serving Customers Rich Information
Lucy Willman, Marketing Operations Manager, Whitbread
How to Thrive in the Age of Intelligent Services
Graham Johnston, Head of Omnichannel & Digital First, Three.
10:20 - 11:30 | Networking on the Terrace